Refund policy

Refunds/returns Policy

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price.

You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.

The goods must be returned to us undamaged in the original packaging within 14 calendar days.

Note: Pierre Lotti Corporation recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline.

Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

Shipment tracking. Ensure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Goods should be returned to:

Pierre Lotti Corporation

423 Asetileen Street

Silvertondale Ext2

Pretoria

0186

+27128041397

Please contact us should you have any questions: 

Tel:+27128041397

What do I do if my order is incomplete, incorrect or damaged?

If your order is incomplete, incorrect, or damaged, please contact us via email. This e-mail address is being protected from spambots, you need javascript enabled to view it or call 012 804 1397. 

Our Customer Service hours are:

Monday-Thursday 8 a.m. - 16.30 p.m.

Friday 8 a.m. - 15.00