FREQUENTLY ASKED

SHIPPING

When will my order ship?

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We ship everything from our Pretoria Factory within 1-2 business days (except weekends and holidays).

How long does shipping take?

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Shipping can take up to 2-5 working days.

Do you ship internationally?

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No. Unfortunately we don't at this stage. 

REFUND & RETURNS

Do I have to pay to return something??

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You can return products from your original order 30 days after the purchase date for FREE..

How does exchange work?

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If you are looking to exchange an item and don't want to miss out, we recommend returning your items for a refund (for FREE) and then purchasing what you are looking for right away. We will process your refund within 3-5 days from the arrival of your return at our warehouse.

Can I refund a gift card?

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No. Unfortunately gift cards can not be exchanged or refunded.

GENERAL

Can I sign up to your newsletter?

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Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

How do I contact someone?

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Customer service hours are Monday - Friday: 9am - 4pm. Please allow up to 1-2 days for someone to get back to you. We can be reached by phone at 012 804 1397 or by email at info@pierrelotti.co.za 

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